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COVID-19 Update from Intermountain Healthcare Alta View Hospital

Post Date:03/27/2020


By Ben P L from Provo, USA - Intermountain Alta View Clinic, CC BY-SA 2.0,

COVID-19 Update from Intermountain Healthcare 

Intermountain offers community testing sites


  • Intermountain has established 22 COVID-19 community testing sites from Burley to St. George.
  • The sites, located primarily at InstaCare locations, are intended to receive patients who have been directed by clinicians, physicians, or APPs to be tested.


 o   Community members are encouraged to stay home, self-isolate, and rest if they have very mild symptoms.

o   For worse symptoms, they should call the COVID-19 Hotline at 844-442-5224 and speak to a healthcare professional.

o   As directed by a healthcare professional from the hotline, they are also welcome to visit a nearby screening location


New COVID-19 Symptom Checker digital tool helps people assess risk, navigate care


  • Intermountain has launched a new COVID-19 Symptom Checker available to everyone and easily accessible on
  • This is an easy-to-use, digital tool to help people assess their symptoms and risk for COVID-19, and to navigate to the most appropriate care setting.
  • It uses a friendly AI-powered digital assistant named Scout to walk people through key questions related to their health status. The symptom checker also provides general information and answers common questions. 


Infection prevention director discusses visitor restrictions, why they’re so important


  • Cherie Frame, Intermountain’s infection prevention director, talks about visitor restrictions, why they were implemented, and how they’re going to help our communities stop the spread.
  • We invite you to watch the Facebook Live video.


Making face masks for hospitals and healthcare workers

We appreciate the generosity of so many in our community who are looking for ways to support the COVID-19 response. In particular, many have offered to donate homemade masks to local hospitals and clinics.


Intermountain Healthcare and University of Utah Health are working with several charitable organizations in the state to develop a process for the community to assist in producing medical grade masks. As soon as we have that process developed, we will share that information broadly and invite community volunteers to assist with producing those specific masks.


In the meantime, we encourage individuals who are making their own masks to share them with neighbors who could benefit from them. We’d also ask the community to not call the COVID-19 hotlines regarding donations, so that those resources remain available for individuals with medical needs.

Financial assistance and charity care

Low-income and uninsured people will be able to receive COVID-19 testing as needed following the current testing protocols/criteria.  Financial assistance including full charity care will continue to be available and applied as is currently in place.  All charges for testing will be held to ensure appropriate processing for financial assistance. Please encourage anyone concerned to apply.


Resources for up-to-date information about COVID-19


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