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Natural Gas protocols after an earthquake

Post Date:03/18/2020


Natural Gas protocols after an earthquake


Natural Gas protocol after an earthquake for single family dwellings and other buildings.


What should I do if I smell natural gas?

  • Evacuate the building or area immediately;
  • Do not use light switches, telephones or other electrically operated devices that may spark and ignite the gas;
  • Do not light a flame;
  • Do not start a motor or vehicle; and
  • Call Dominion Energy at 1-800-767-1689 or dial 911 from a safe distance.


    You should only shut off your gas at the meter if:

  • There is structural damage to your home;
  • You smell natural gas;
  • You hear natural gas leaking;
  • There is a fire; or
  • Dominion Energy requests that you do.

***Caution: Do not shut off the gas if doing so jeopardizes your safety.***


If you don't smell gas and there is not any structural damage, you don't need to turn off the natural gas. You may need it for your home heating , cooking and utilities.


Please refer to for more information


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